Frequently Asked Questions
Got questions? We've got answers! Browse through our FAQ section to find solutions to common inquiries. Whether you're looking for support, guidance, or just a quick clarification, we've got you covered.
  • Q
    What value can general customers expect from UDMTEK MES deployment?
    A
    In similar deployments, rework may be reduced by 15%, and issue resolution time improved by 20%. The system also led to a measurable increase in overall productivity—typically between 10% to 18%—by minimizing non-operational time and optimizing process flow. Defect rates were reduced through real-time monitoring, early anomaly detection, and root cause traceability. Additionally, UDMTEK MES helped standardize work procedures across shifts and lines, enhanced operator efficiency, and significantly reduced reliance on paper-based documentation.
  • Q
    How does the system utilize SPC, FDC, and PMS?
    A
    SPC tracks control limits and alerts operators when thresholds are approached. FDC detects anomalies in control signals and operations. PMS ensures scheduled maintenance based on runtime, cycle count, or sensor trends.

    What differentiates UDMTEK is its ability to operate effectively in hybrid manufacturing environments—collecting detailed lower-level data directly from equipment and automatically interpreting control program logic. This enables highly accurate fault detection, faster anomaly resolution, and more reliable preventive maintenance, which conventional MES systems cannot achieve without additional customization.
  • Q
    Can MES be adapted to general customer’s existing process flow?
    A
    Yes. The system supports flexible configurations that align with general customers production flow—from Raw Material Receiving to Cutting, Assembly, Sanding, Painting, and Inspection. At each stage, operators interact through customized interfaces designed to ensure accurate and timely data input.
  • Q
    How secure is remote MES access across international sites?
    A
    Remote access is secured through a combination of VPN and secure tunneling protocols such as SSH or TLS. All remote connections require user authentication using multi-factor authentication (MFA), and communication is fully encrypted to prevent unauthorized access or data leakage.

    Access logs are generated in real time, recording user identity, access time, IP address, and the scope of system interactions. These logs are continuously monitored and audited to ensure full compliance with general customers internal IT security policies and any applicable regulatory standards (e.g., ISO 27001, NIST).

    Additionally, remote sessions can be limited by role-based access control (RBAC), allowing administrators to define granular permissions for specific functions or datasets. Session timeouts and access alerts can be configured to further enhance security.
  • Q
    Can you provide implementation examples from other companies?
    A
    Yes, we can provide screens from SIFLEX FLEX, PHA, Jinseong TEC, BH implementations, etc.
  • Q
    How is data collected and managed for overseas subsidiaries?
    A
    - Each overseas plant operates an independent MES server to handle local data collection and processing.
    - Key KPI data, finalized on a daily or hourly basis, is periodically transmitted to a central server for company-wide aggregation and analysis..
    - Real-time monitoring of overseas plant operations is enabled through secure inter-country tunneling protocols..
    - When remote access is required, administrators can use secure remote control solutions to connect to overseas systems, ensuring both accessibility and compliance with IT security policies.
  • Q
    Is it possible to implement the system based on 4M (Man, Machine, Material, Method) management?
    A
    Yes, the system allows input and management of operators, materials, and equipment codes at the process level.
  • Q
    How is maintenance handled after implementation? (A/S response time and region)
    A
    We provide one year of free maintenance for error-related issues. Remote support is preferred, but on-site visits will be charged at actual cost when necessary. Advanced remote access tools ensure seamless response regardless of location.
  • Q
    What information is selected, monitored, analyzed, and managed from the process or machine?
    A
    - The system collects and monitors key process parameters such as temperature, pressure, flow rate, speed, current, vibration, and cycle time, depending on the equipment and process type.
    - Both Process Value (PV) and Set Value (SV) are tracked in real time, with deviations automatically flagged.
    - Upper and lower control thresholds can be configured per parameter to enable anomaly detection.
    - Trend graphs and historical data are used to analyze process stability, predict equipment degradation, and support preventive maintenance decisions.
    - Alarms are triggered when values exceed predefined ranges, helping operators take immediate corrective actions.
    - This functionality is applicable to both automated lines and manual stations equipped with sensors or digital input methods
  • Q
    Is it possible to conduct a Proof of Concept (POC) for a single line? Will it include monitoring or just data collection screens?
    A
    Monitoring is fully supported.
  • ADDRESS : 91, Changryong-daero 256beon-gil, Yeongtong-gu, Suwon-si, Gyeonggi-do Ace Gwanggyo Tower 2 1405~1408
  • U.S. Branch : 12871 Research Blvd Ste 200, Austin TX, 78750
  • TEL : +82-1661-1888
  • Sales Team : +82-31-8014-2770
  • FAX : +82-31-601-6166

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