If integrated operation management is required, staffing a control room with professional managers is efficient. Otherwise, on-site managers can handle monitoring as a concurrent task.

Yes, it is possible. We typically use Bluetooth modules (transmitters/dongles) for this purpose.

For lower-level (equipment connection), our principle is to handle this in-house. However, if the project scope exceeds our internal resources, we collaborate with personnel who previously worked with us. Long-term resource reinforcement is also an option. Upper-level (software) development is also planned to be conducted internally. If the project scope expands, we will hire additional personnel accordingly.

We install a lightweight data collection-dedicated agent that does not affect the performance of the equipment PC. This agent enables data collection and status monitoring.

Yes, UDMTEK MES includes a dedicated rework management and tracking system.
- Defective items that require reprocessing undergo a separate 4M (Man, Machine, Material, Method) registration process, allowing them to be distinguished from standard production.
- These items are then recorded and tracked within the comprehensive traceability module, which logs all actions, rework steps, timestamps, responsible personnel, and associated defect codes.
- The system ensures that reprocessed products are traceable to their original production records and are managed with the same level of detail and visibility as normal products.
- This capability supports quality audits, compliance, and root cause analysis of recurring issues.

The compatible databases are:
- Oracle:
- MSSQL:
- PostgreSQL:
- MySQL (MariaDB):
- MongoDB (NoSQL DB with horizontal scalability for equipment data collection):
- Cassandra (NoSQL DB with horizontal scalability for equipment data collection):
- Others

- OS: Windows Server 2016, 2022, 2025
- Frontend: Typescript, SCSS, React
- Mobile: Typescript, React Native
- Backend: C#, .NET 8.0, Python (used in AI modules)
- Database: Please refer to Q13 above.

Yes, we can replace non-communicable HMIs with compatible communicable models and also develop and apply communication scripts. Likewise, indicators can be replaced with compatible models for communication.

Yes, our global language module features:
- UI multilingual support for up to 200 languages
- Time zone-based localization for users
- Built-in AI-based auto-translation
- Online management of translation resources
- Optional content-level AI translation module (additional cost) for user-entered content such as defect notes, remarks, or emergency notices, supporting over 80 languages including Chinese, Vietnamese, Thai, English, Korean, Japanese, Spanish, etc.

Yes, UDMTEK MES supports full server redundancy to ensure high availability and minimize system downtime. We recommend the following configurations:
- Database Redundancy:
  · Oracle RAC (Real Application Clusters) is recommended for multi-node active-active configurations.
  · This enables high availability and load balancing between nodes, ensuring uninterrupted service even if one node fails.
- Web Server Redundancy:
  · A web server farm configuration is supported, allowing for seamless failover and load distribution.
  · The MES platform uses a stateless authentication architecture, which enables horizontal scaling—additional web servers can be added without any restriction.
- This architecture ensures system stability, scalability, and fault tolerance, which are critical for manufacturing environments that demand 24/7 operational continuity (Continuous operation 24 hours a day, 7 days a week without interruption).